Order Processing
We ship within 1-2 business days of receiving your order. Tracking information will be emailed to you as soon as your shipment is created, so you can track your delivery all the way to your door.
Shipping Times
We ship all orders from MA or PA. Shipments within the United States will take anywhere from 2-5 days to reach their destination. Shipments to Canada typically take 7-10 days. Overseas international shipments can take 14-21 days, depending on the local delivery service in your country.
Shipping Costs
While all carrier costs have increased since the start of Covid-19, we have done our best to keep shipping accessible. Depending on the items you purchase, your shipping costs may total anywhere from $4.50-$40, higher in some cases, depending on delivery destination. We ship with several carriers, and your rate will be calculated and displayed at checkout, prior to your order confirmation.
Missing packages
We do our best to get your order out in a timely manner with reliable results. Your tracking information will be sent to you the moment that your shipping label is generated, with information about which carrier it will come through.
Once an order leaves our door, it is in the shipment carrier's hands, and their responsibility. If the carrier has made a successful delivery, your tracking information will show "Delivered." We cannot be held responsible for package theft or delivery to the wrong location (as your shipping label is created directly from information you provide during the checkout process).
We primarily ship with USPS or UPS, unless otherwise indicated. If you have issues with a shipment, please reach out to their claims department, and let us know what the problem is (and that you've started a claim) by emailing us at: info@mesolyft.com.
Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mesolyft.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mesolyft.com and send your item to: 53 Dudley Rd. Newton, MA 02459.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping
To return your product, you should mail your product to 53 Dudley Rd. Newton, MA 02459
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item for over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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